Terms Of Service :
This website is operated by Jimmy's Dips & Sauces. Throughout the site, the terms “we”, “us” and “our” refer to Jimmy's Dips & Sauces. Jimmy's Dips & Sauces offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you..
Shipping, Refund & Cancellation Policy
At Jimmy’s Dips & Sauces, we aim to provide a smooth, transparent, and reliable shopping experience. Please read the policy below carefully to understand our terms regarding shipping, cancellations, returns, and refunds.
1. Shipping Policy
We strive to process and dispatch all orders at the earliest. Please ensure that the *shipping address, pincode, and contact details* provided are accurate and complete.
* Incorrect or incomplete addresses that result in non-delivery or damage will void our delivery guarantee.
* If a new shipment is required due to incorrect address details, the customer will be responsible for the cost.
2. Return Policy
Due to the perishable nature** of our products, we follow a strict no-return policy.
Returns are accepted only in the following exceptional cases:
* You receive a damaged, defective, or wrong item.
* The item must be unopened, unused, and reported immediately upon delivery.
To request a return, please email us at [accounts@mmmasterchefjimmys.com](mailto:accounts@mmmasterchefjimmys.com) with clear details and photographs for verification.
Items sent back to us without prior approval will not be accepted.
3. Damage, Defects & Wrong Deliveries
Please inspect your order upon delivery. If you receive:
* A damaged product
* A wrong item
* A defective product
Contact us immediately so we can evaluate the issue and arrange a replacement or refund
4. Order Cancellations by Customer
* Orders can be cancelled within 24 hours of placing them.
* Cancellation requests must be emailed to [accounts@mmmasterchefjimmys.com](mailto:accounts@mmmasterchefjimmys.com) with the order number
* If the order has already been processed or dispatched, it cannot be cancelled
If your order does not reach you within 15 days of confirmation or if there is a manufacturing defect, you are eligible for a full refund.
6. Order Cancellation by Jimmy’s Dips & Sauces
We may cancel orders under the following circumstances:
a. Product Unavailability
If an item goes out of stock unexpectedly, you will be notified within 48 hours and offered:
* An alternative product, or
* A full refund
b. Pricing or Product Information Errors
We reserve the right to cancel orders due to typographical or system errors in price or product details.
c. Payment Issues or Suspected Fraud
Orders with:
* Unsuccessful/declined payments
* Mismatched information
* Suspicious or unverifiable details
may be cancelled after attempted verification.
d. Bulk / Unauthorized Resale Orders
Orders suspected to be for reselling, bulk purchasing, or violating our terms may be cancelled.
f. Force Majeure
Unexpected events like natural disasters, strikes, pandemics, or government restrictions may lead to cancellations. Full refunds will be issued for payments made.
g. Failure to Provide Requested Information
If additional verification documents are required and not provided, we may cancel the order.
7. Refunds
Once your return (if applicable) is received and inspected:
* We will notify you of approval or rejection.
* If approved, refunds will be processed to your **original payment method within 10 business days
If 15 business days have passed since refund approval and you still haven’t received your refund, please contact us at [accounts@mmmasterchefjimmys.com](mailto:accounts@mmmasterchefjimmys.com)